TABLE OF CONTENTS



What do I need on my computer to use the ADP?

Please see the System Requirements Support Note.


When attempting to complete the registration, I keep getting sent back to the first screen. Why?

Your web browser's security policy is preventing your computer from accepting what are called "cookies" from the registration site. These are markers used in the registration process in order to track your progress through the registration steps. If you have access to a different computer with a less restrictive security policy, or have another web browser installed on your computer, this normally solves the problem. If you are using a corporate computer and cannot change your computer settings, please contact your local IT department.


I've completed the registration process, but when I log into the ADP, I can't see any modules. Why not?

Before you can be granted access to the ADP, you or your CB must provide payment for the Initial Annual Fee.  Once payment is received, you will receive notification via email that your access has been granted.


I have access to the ADP, but I wish to use a different language. How can I change this?

Language selection is made as part of the registration process and is intended to be a permanent selection. For non-English languages, the ADP offers a "Translation View" feature that allows you to compare your selected language with the original English text. However, if you wish to change your primary language, please contact IATF ADP Technical Support.


I've forgotten my password, or I got locked out of the system after too many failed attempts. What should I do?

Simply click the "Forgot your password?" link, or visit the Password Reset page.


I submitted payment via bank transfer, but haven't yet received access. How long do I have to wait?

Payments submitted via bank transfer are processed manually once the payment has been received and cleared. This may take anywhere from 10 to 20 business days after payment was sent. Once the payment has been received and processed, you will receive an email with a copy of your paid invoice. Any auditors whose access has been granted will also receive an email informing them that they can now access the site.


If it has been more than four weeks since your payment was sent, please contact Purchase Support at purchases@iatfadp.com, providing your Invoice Number and other relevant information, and we will investigate the status of your transaction.


I wish to add an additional sponsoring CB. How can I do this?

As a qualified auditor, once you log into the ADP website, select the gear icon in the top-right corner and choose "Organization Assignments" to request sponsorship by additional CBs. Alternatively, your new CB can now complete this process on the ADP Admin Site; please provide them with the email address and Identifying Number you currently use in the ADP so that they can complete this process.


If you have any questions or concerns about the ADP or the Online Registration process, please submit a Support Ticket. For questions about the IATF, or the Auditor Development Process in general, please contact your local Oversight office.