IATF ADP Help Desk
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Effective February 2023, you will no longer be able to send new support requests by email. Please submit all support requests through the
New Ticket Page
, or by phone at
General ADP Frequently Asked Questions
ADP System Requirements
Issues Accessing or Using CARA
How can I get more help?
Registration and Access
Registering as a New Auditor Candidate
I can't log into the ADP!
How can I change the email address on my account?
How can I add a new sponsoring CB?
How can I remove a sponsoring CB?
How can I reactivate a sponsoring CB?
Auditor Qualification Certificates
Auditor Qualification Process
What is the requalification process for CB auditors who achieved 4-AUD-B green status?
ADP Proctored Assessments
ADP Proctored Assessment Policies/Guidelines
Data Privacy/Protection and ADP Proctored Sessions
Live Virtual Proctoring
What is Live Virtual Proctoring?
Scheduling for Live Virtual Proctored Sessions (Auditors)
Scheduling for Live Virtual Proctored Sessions (CB Administrators)
Live Virtual Pre-Meeting Event Approval Notice
Live Virtual Proctored Session Joining Letter
IATF ADP Joining Letter for Proctored Assessment Sessions
ADP Invoices & Payments
How can I generate an invoice to provide payment in the ADP?
How can I update the address on my invoice?
I forgot to pay my Annual Fee on time. What should I do now?
Why do I not see the option to pay a fee on the ADP website?
Bank Transfer Payments
How do I send a payment by bank transfer?
I sent a payment by bank transfer. Can I get access now?
Credit Card Payments
I have a pending ADP invoice. How do I pay it by credit card?
I get an error when trying to pay by credit card. What should I do?