Applies to: Qualified CB Auditors eligible to conduct audits in the IATF Scheme
IMPORTANT: If you recently passed the Rules 6 Test of Understanding, your identifying number changed and needs to be updated manually in the IATF Database by the responsible Global Oversight Office. This will prevent you from accessing CARA on a new browser/device with an "Invalid License" error. Unfortunately, neither the ADP nor CARA support teams are able to assist with this issue. Please read below to learn more.
IATF Common Audit Report Application (CARA) is a browser-based program used to complete IATF audit reports. Although your initial login to CARA is done through the ADP, CARA was created and maintained by a separate team. To get support for CARA, please click the Support Link in CARA.
My ADP user or password does not work
In order to start using CARA, you must first be a qualified CB auditor -- CARA is not available for non-auditors or auditor candidates. Qualified auditors need to click the ADP Login button in CARA to connect your account and activate your CARA Serial Number. If you don't remember your ADP password, you may reset it by visiting the Password Reset page. If you need to change your email address (but still remember your password), you may also use the Email Reset page. If you lost access to your email address and also do not remember your old password, please submit a Support Ticket -- you will need to provide objective evidence to support your identity so we can change your email address.
I can login but CARA says I have an Invalid License
CARA can only be used by qualified CB auditors. If CARA says that you have an Invalid License after you perform your ADP login, the most likely reason is that either a) you are not recognized as a qualified auditor, or b) you recently changed qualification status (for example, recently achieved yellow on ADP assessments, recently passed the Rules 6 Test of Understanding, or were recently reactivated) and this change has not yet been reflected in the IATF Database. Recent account changes may take 1 week to be reflected in the IATF Database, which will then grant access to CARA. If it has been longer than 1 week, please have your CB contact their Oversight Office to inquire about status. Please note that neither the ADP nor CARA Support Teams are able to help with this issue; your CB must contact your Oversight Office.
I recently added a new CB or was reactivated, but this is not showing up in CARA
As noted in the "Invalid License" question above, account changes are currently updated manually in the IATF Database and this can take 1 week after the change takes effect in the ADP. If it has been longer than 1 week, please have your CB contact their Oversight Office to inquire about status. Please note that neither the ADP nor CARA Support Teams are able to help with this issue; your CB must contact your Oversight Office.
I can no longer access my old audit reports in CARA
Audit reports in CARA are saved locally on your computer and tied to your specific auditor record. These records are not saved on any server. By default CARA is configured to download a backup to your local computer periodically, and you may then use the "Load backup" feature to import this previous data back into CARA. Besides this system, there is no way to retrieve old CARA records. Please be sure to retrain a secure copy of your backup file to protect against potential computer failure. For more information, please consult the following CARA documentation: Securing/Saving data and loading(Backups) and FAQ 29: My data is missing.
I have questions about IATF Audit Reports
Please direct your questions to your CB and they can have these escalated to your Oversight Office as necessary. Neither the ADP nor CARA Support Teams are able to provide advice about intended use of IATF Audit Reports or specific IATF report requirements.
I have another error or problem related to CARA
Please consult the IATF CARA Tool Wiki for complete software documentation or contact the CARA Support Desk.