Applies to:
CB Auditors, CB Contact People, and all those providing payments in the ADP

If you have not yet generated an ADP invoice, you will prompted to enter the billing address as part of the purchase process.  This process is described in more detail in this article.

If you already have an ADP invoice and need to change the billing address, the correct procedure depends on the current invoice status:

If the invoice is not yet paid

Please access the ADP Invoice Management Website by providing the Invoice Number, Date, and Billing Country.  Then, in the Management Options section, choose "Update Billing Name/Address."  After updating the address, you will be able to download a new copy of the invoice.

If the invoice has already been paid

Please submit a Support Ticket with the invoice details and the requested address.  Please note that it is not possible to change the invoice contents after payment is received (for example, we cannot change purchased retakes), and in the case of credit card payments the original billing address will be retained in our records for accounting purposes.